Shipping
Last updated: September 12, 2026
- Where we ship
- United States addresses only
- Cost
- Free on every order
- Dispatch
- Within 2 business days
- In transit
- Typically 3–7 business days
- Tracking
- Emailed the moment it ships
Where we ship
We ship to United States addresses only at the moment. We can’t ship internationally, and we can’t forward to a freight forwarder on your behalf.
What it costs
Shipping is free on every order. The price shown at checkout is the total you pay.
When it leaves us
Orders are dispatched within 2 business days of payment. You’ll get a confirmation email straight away, and a second email with tracking as soon as it ships.
How long it takes
Delivery typically takes 3–7 business days after dispatch. That’s a typical timeframe rather than a guaranteed date — once a parcel is with the carrier, its progress is out of our hands.
Tracking
Your tracking number is emailed when the order ships. Tracking can take up to 24 hours to show any movement, so an empty tracking page on day one is normal.
If it doesn’t arrive
If tracking still shows nothing 7 business days after dispatch, email hello@paslunapets.com with your order reference. We’ll chase the carrier and sort it out — you don’t need to do that part yourself.
If tracking says delivered and you don’t have it, check with anyone else at the address and look anywhere a carrier might leave a parcel, then email us. We’ll take it from there.
Wrong address
If you spot a mistake in your address, email hello@paslunapets.com immediately. We can correct it before dispatch. Once an order has shipped we can’t redirect it.
Bought on Amazon?
Orders placed on Amazon are shipped and tracked by Amazon under their own delivery terms.
We may update this page from time to time; the date above shows when it last changed, and continuing to use the site means you accept the current version. See also our Returns and Terms pages.